Terms and Conditions - One to One Coaching

1. Acceptance of Terms

These terms and conditions govern the provision of coaching services delivered via remote video meeting (Google Meet, Zoom, Teams etc) ("the Service") by Lisa Hogarth of The Highest Frequency Ltd ("the Coach") to the client. By engaging in coaching sessions with the Coach, you agree to these terms and conditions.

2. The Services

The Coach will provide 55 minute online coaching sessions will be scheduled in advance and conducted at mutually agreed-upon times.

3. Fees and Payments

The Client shall pay the fee for the coaching services ahead of scheduling the time for the session. No refunds can be offered for any sessions which have taken place, but sessions can be refunded if cancelled 7 days or longer before the session.

4. Cancellation and Rescheduling

The Client must provide at 7 days notice or more for any cancellation of coaching sessions. To reschedule, the client must give 24 hours notice or more or a fee of 50% may be applied.

5. Confidentiality

The Coach agrees to maintain the confidentiality of all information shared by the Client during coaching sessions. Information disclosed during coaching sessions will not be shared with third parties without the Client's explicit consent, except as required by law.

6. Code of Conduct

The Client agrees to conduct themselves in a professional and respectful manner during coaching sessions. Any abusive or inappropriate behaviour will not be tolerated and may result in the termination of coaching services.

7. Intellectual Property

Any materials provided by the Coach during coaching sessions are for the Client's personal use only and may not be reproduced or distributed without the Coach's consent.

8. Termination

Either party may terminate the coaching relationship at any time, with or without cause, by providing written notice to the other party. Upon termination, any outstanding fees shall become immediately due and payable.

9. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.

10. Amendments

The Coach reserves the right to amend these terms and conditions at any time. Any changes will be communicated to the Client in writing.

By engaging in coaching sessions with the Coach, the Client acknowledges that they have read, understood, and agreed to these terms and conditions.